Terms and Conditions

http://www.universitycertificates.co.uk “Website” is a site operated by Recognition (UK) Limited, Units 7&8, Ketlan Court, River Lane, Saltney, Chester. CH4 8SB (“we” “us” “our” “U-CERTS” “Recognition (UK) Ltd”).

This page tells you the Terms and Conditions by which we supply any of the Awards listed on our Site.
You should read the Terms and Conditions carefully before making an order.
Please note that by making an order, you agree to be bound by the Terms and Conditions.
You should print a copy of the Terms and Conditions for future reference.

U-CERTS is a trading name of Recognition (UK) Limited, a company registered in England and Wales.
Our registered number is 05343311.

We may change the Terms of Use at any time by updating this page. You should check this page from time to time to review these terms to ensure you are happy with any changes. Should the Terms of Use change while we are processing an order, the Terms at the time the order was submitted apply, except where changes are required by law.
Using or accessing this Website indicates your acceptance of the Terms of Use.
If you do not accept the Terms of Use, please do not continue to use this Website.

Eligibility to purchase
To place an order on this Site you will be required to provide your personal details. These details include your real name, phone number, e-mail address and other information as indicated.
Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
Where products are exclusively for graduates of a specific university, an order may be subject to verification in accordance with that university’s policy. This may be by confirmation of university email, graduation year or other information as indicated.
Recognition (UK) Ltd reserves the right to cancel an order where such a status cannot be verified.

Orders and production
You will receive electronic confirmation of your order as soon as it has been received.
If you have any questions about your order please do not hesitate to contact customer services by emailing sales (@) u-certs.co.uk or calling us on +44 (0)1244 659048.
Recognition (UK) Ltd maintains records of all transactions for a minimum of one year. We do not keep credit card or bank details on our system at any time. See PAYMENT for more details.)
Your U-CERT is individually made for you. Estimated production is 6 weeks from the date of ordering, variable during peak ordering times.
Recognition (UK) Ltd takes reasonable care to complete all products within this time period but, in the absence of negligence on our part, we cannot be held liable for any delay beyond this period.
Should there be a delay the customer will be kept fully informed.
We will endeavour to maintain our high level of customer satisfaction.
It is sometimes possible for Recognition (UK) Ltd to meet a customer’s request for an order to be completed by a specific date. Where we agree to this, we do so in the acknowledgement that we would not do so if it were to impact upon normal production processes and only agree to make a reasonable effort to meet such a request. An agreement on our part to work to a specific date of completion is never a guarantee that we will complete an order by that date.

Pricing policy
All prices displayed on the site are in pounds sterling (GBP). We welcome purchases from overseas and can ship worldwide. Note that your card company will charge you for the purchases you make in your local currency at that date’s exchange rate. Any local charges are your responsibility.

VAT on sales within EU
In accordance with the laws governing members of the EU, all orders delivered within UK and to destinations in member countries of the EU are inclusive of VAT. The retail prices displayed for goods sold by universitycertificates.co.uk are inclusive of UK VAT.

Customers outside of the EU
Customs or import duties are levied once the package reaches the destination country. Please note that these charges are the responsibility of the customer.

VAT on goods you intend to export from the EU (Retail Export Scheme)
All internet and mail-order sales are legally ineligible for the VAT Retail Export Scheme, which reimburses VAT to customers when they purchase goods for personal export outside of the EU.

Payment
Recognition (UK) Ltd welcomes payment via debit/credit cards of the following types:-
Visa, Visa Electron, Switch, Solo, Mastercard, American Express and Maestro.
You can also pay by bank transfer. In order to pay by bank transfer please email the details of your order to customer services:- sales@u-certs.co.uk or call us on +44 (0)1244 659048

Security
All credit card details and transactions are cleared using Paypal, a secure online payment gateway.

Postage and Packing
Please see DELIVERY TAB.
Recognition (UK) Ltd is not responsible for any delays caused by destination customs clearance processes.

Satisfaction
We do our best to ensure that all of our descriptions and pictures describe these made-to-order items as accurately as possible. Since our U-CERTS are individually handcrafted, each one is unique and as such may vary slightly from the images shown. All stated dimensions are approximations only and are accurate to a tolerance of +/- 2mm.
All U-CERTS are made to your specification as indicated on your order. We cannot be held responsible for errors made by the customer when entering order details online so please check these details carefully as you enter your order.
You can also double check these details via the automatic order confirmation you receive, via email, on ordering.
If in any doubt, please do not hesitate to contact us to check your order details.

Returns / Your right of cancellation
You have up to three working days from the date of ordering to cancel your order without charge. After this grace period, as the goods are made-to-order and personalised to your specifications, cancelling your order may no longer be possible and could incur charges. If you are at all unhappy with your purchase or our service, please contact us immediately and we will work with you to resolve the problem.

Privacy
We do not under any circumstances disclose customer details to any third parties, except where necessary in fulfilment of your order.

Limitation of liability
Recognition (UK) Ltd will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, or data in relation to your use of the Website.
Nothing within this Agreement will operate to exclude any liability for death or personal injury arising as result of the negligence of Recognition (UK) Ltd and their employees or agents.

Third parties
We may link to other websites which are not within our control. We do not control such Websites and we take no responsibility for, and will not incur any liability in respect of their content. Our inclusion of hyperlinks to such Websites does not imply any endorsement of views, statements or information contained in such Websites.

Governing law and jurisdiction
This Agreement will be governed by the laws of England and any user of the Site hereby agrees to be bound exclusively by the jurisdiction of English courts without reference to rules governing choice of laws.